Terms & Conditions
‘Judah Rose’ is any Director or employee of Judah Rose
‘Client’ refers to any individual or company
‘Lockdown’ is a mandatory direction to stay home from the Australian Government (federal or state) as a result of COVID-19 this does not include separate restrictions for weddings i.e limitations on guest counts or dancing.
Reservation of Services: By hiring Judah Rose you are agreeing to these terms. To reserve Judah Rose’s services the 50% deposit must be paid. No booking or date is confirmed until payment is received.
Payment: A non-refundable deposit of 50% is due upon making the booking reservation. The outstanding balance of 50% will be due 14 days prior to the event. The remaining balance can be paid via instalments through payment plan or via a lump sum. The total balance must be paid in full, 14 days prior to the event. Payments can be made by bank transfer or cash. Failure to pay by the required time period may result in a termination of the contract and no delivery will be made.
Alternations to Order: Once the deposit has been made, the total order price cannot be reduced. All revisions after this point will result in a reallocation of budget. Additions to your order may be accepted and the pricing of your order will be adjusted accordingly. It is the Client’s responsibility to review the order and notify Judah Rose of any proposed changes in writing. It is the Client’s responsibility to verify that the changes to the order have been accepted by Judah Rose.
Any exemption to the above clause will be exercised at the sole discretion of Judah Rose.
Rescheduling: In the event that the Client would like to reschedule their event to an alternate date, Judah Rose requires 60 days notice and the alternate date will be subject to availability. If Judah Rose is unavailable for the proposed date, all monies exceeding the non-refundable deposit will be refunded and an alternate floral designer will be suggested.
If you wish to reschedule with less than 60 days notice and we are not available, the cancellation policy applies.
Cancellations: In the event that the booking needs to be cancelled, Judah Rose requires written notice at least 60 days in advance. Cancellations occurring with less than 60 days notice, will incur a cancellation fee of $500.
Venue: Rules and regulations of all event locations are the responsibility of the Client. The Client shall provide a written copy of all pertinent rules to Judah Rose.
Sole Florist: Judah Rose will be the sole exclusive florist/floral décor provider for the Client’s event. By hiring Judah Rose the Client agrees that no other person or company, including but not limited to caterer, event planner, venue coordinator, hiring vendor, friend, family member, baker, professional or otherwise, shall provide fresh or artificial floral products or décor for the Client’s event without the written consent of Judah Rose. Any exemptions must be approved in writing prior to the event and are at the sole discretion of Judah Rose.
Please note this is to protect Judah Rose’s professional reputation and to ensure uniformity of your event.
Model & Photo Release: The Client grants Judah Rose permission to use images (film, photography etc,) taken from your event. Images may be used for display, promotion, advertising or any purpose thought proper by Judah Rose. Where images are provided by your contracted photographer, appropriate credit will be given. Judah Rose may, at their cost and discretion, document aspects of the Client’s event with photography, video and or written word with vendors of Judah Rose’s choosing.
Product: All fresh products will be subject to availability and freshness; due to the perishable nature of the product. Therefore, while Judah Rose will take the utmost care to use requested florals, there is no guarantee that they will be used. As natural products, there are variations in the product including size, colour, fragrance etc; Judah Rose in no way implies to meet an exact shade, tint or colour.
Judah Rose may substitute an item due to last minute changes or additions to order. The Client acknowledges that they may not be notified if substitutions are made. Judah Rose will take the utmost care as to ensure that the produce used are of equal or greater value and aligns to the event’s theme.
Sustainability: Judah Rose adheres to being environmentally conscious and sustainable in their practices. They hold the right to refuse the use of any bloom, foliage, vessel or any other item in our arrangements and installations. Judah Rose reserves the right to donate proceeds of their profit to any organisation of their choosing; where the Client’s approval is not required.
Artistic License: Judah Rose will endeavour to create the best possible arrangements and installations as requested by the client. However there are some areas out of the Judah Rose’s control. Judah Rose do not take responsibility for incomplete work due to the following; vendor issues, venue time restrictions, requests for installations or arrangements that Judah Rose were not made aware of in writing prior to the event, weather, or the mood and behaviour of guests. Couples must take note of Judah Rose’s style, as personal taste, expectations or a change of mind are not valid reasons for monetary refunds.
Pack Down: In cases when Pack Down Service is not included, it is the responsibility of the client to arrange return of items to Judah Rose’s studio in Bendigo within 5 days. Judah Rose will inform the client through a written list of the items required to be returned. If the item has been damaged or is not returned within the specified time period, the fee of the retail price + delivery will be charged per item to the Client.
Delivery and Set-up: The Set-Up fee includes the delivery of bouquets and placement of all centrepieces, ceremony, aisle, reception and other items ordered unless otherwise specified. Delivery/Set-Up/Pick-Up to additional locations (i.e., hotel/home/church, etc) not mentioned in the order will incur additional delivery fees.
Acceptance of Delivery: In the event the Client is not available during the scheduled delivery or pickup, the Client will designate someone to accept/sign for the delivery and be sure all items requested are accounted for. Judah Rose is not liable for any florals/décor that become damaged or missing due to failure to meet with the delivery person. The Client agrees to release Judah Rose from their responsibility in the event that the Client or Client’s representative cannot be located or chooses to not sign-off delivery.
Planning: As part of your order and at no additional charge, a total of six planning hours are provided. These hours include, but are not limited to, your initial consultation, written proposal, revisions and related research. Site excursions are not included, if required they may incur an additional travel fee. Judah Rose reserves the right to waive any fee and add any additional consultation hours as deemed necessary.
Items Provided by Client: It is the Client’s responsibility to provide Judah Rose with an accurate list which includes photos and exact sizes of the items the Client provides to use at the event. Judah Rose will take reasonable care of your items but is not responsible for any damage or breakage during use. Specific instructions for item placements must be provided to Judah Rose no less than one week before event. If requested to provide additional on-site set-up of unlisted items an additional fee will be charged.
In the event of a COVID-19 lockdown which results in the rescheduling of an event with less than 60 days notice, we will support the client in rescheduling the event to an alternate date at no extra cost. However, if blooms need to be re-purchased for the alternate date, an additional cost to cover the price of blooms will incur. If no alternate date is found, the client is entitled to a 50% refund of the total purchase price.
If the client chooses to reschedule their event with less than 60 days notice as to wait until COVID-19 restrictions ease (i.e to increase guest count) and no alternate date is found; the couple is entitled to a 50% refund of the total purchase price and Judah Rose will suggest an alternate floral designer.
Please note that preference for alternate dates will be based on availability and business needs. Judah Rose does not guarantee a Saturday booking or an alternate date in either the current or upcoming wedding season (September – April).
Extreme Conditions: All care and diligence will be exercised in the performance of the contracted event. In the event of mechanical failure, theft, accident or any other mishap beyond Judah Rose’s control preventing fulfilment of the agreement, liability will be limited to refund of monies paid.
Incapacitation: In the event of the incapacitation of Judah Rose’s Floral Designers for the contracted event, a suitable replacement will be secured. If a replacement cannot be secured in time for the event, a refund of monies paid will be issued.
Responsibility: Judah Rose’s responsibility for the care, maintenance, quality and/or longevity of all flowers and arrangements ends with the acceptance of possession and/or signature for by the client or their representative (including venue coordinators).
Arbitration: In the case of any dispute or difference arising out of or in connection with this contract, the first method of dispute resolution shall be determined by the appointment of a single arbitrator to be agreed between the parties within fourteen days.
Liability: Judah Rose will at no time be liable for more than the amount the client has paid for the event contracted. In the event of fire, natural disaster, tragedy or other emergency, liability is limited to refund of monies paid.
Judah Rose reserves the right to cancel this contract at any time, if the above conditions are not met.